Support Center
Owning your stack means owning the responsibility of running it. We make that easy. Every deployment comes with direct access to engineers who know the platform — not a tier-1 ticket queue.
Support Tiers
- Email and ticket support
- Access to documentation and knowledge base
- Security and critical bug patches
- Quarterly product update briefings
- Community forum access
Included with all perpetual licences.
- Everything in Standard
- Named support engineer, not a ticket queue
- Priority escalation path
- Monthly health check calls
- Proactive monitoring alerts
- Early access to new features
- Stack upgrade planning sessions
- Everything in Premium
- Dedicated customer success manager
- 24/7 on-call escalation
- On-site support available
- Custom SLAs and uptime guarantees
- Quarterly executive business reviews
- White-glove onboarding for new modules
Self-Service Resources
Comprehensive guides for every Own360 app — installation, configuration, integrations, and advanced customisation. Updated with every release.
Browse Docs →REST API documentation with interactive examples, SDKs in Python, Node.js, and Go, and webhook integration guides.
API Reference →Role-based training programmes for your team — from admin certification to end-user onboarding. Available live or on-demand.
View Training →Step-by-step migration playbooks for every major SaaS platform — Salesforce, HubSpot, Slack, Workday, Jira, and more.
Migration Guides →Need Help Right Now?
Email support@own360.ai or use the contact form and a support engineer will respond within the hour for critical issues.