What sets it apart
Omnichannel inbox: email, chat, voice, WhatsApp, social, portal — one view
AI-drafted replies with customer history and SLA countdown
Agent coaching analytics with quality scoring and CSAT tracking
Key Capabilities
Command Centre
Volume trends, SLA breach signals, channel mix, and agent leaderboard for real-time operational awareness.
Omnichannel Inbox
Email, chat, voice, WhatsApp, social, and portal — unified into one agent workspace.
AI-drafted Replies
Agent workspace with full conversation thread, customer history, SLA countdown, and AI-suggested responses.
Coach Analytics
Agent quality scoring, SLA metrics, CSAT tracking, and performance data for coaching decisions.
Who it’s for
Volume trends, SLA breach signals, channel mix, and agent leaderboard — operational awareness without five dashboards.
Full conversation thread, customer history, SLA countdown, and AI-suggested responses in one workspace.
Agent quality scoring, CSAT tracking, and performance data for coaching decisions — not gut feel.
Perpetual Licence
OwnDesk is available as a perpetual licence. You own the software forever. Deploy on your infrastructure. No annual renewals, no per-seat pricing, no vendor lock-in.