Own360 vs ServiceNow
A ServiceNow alternative built to run on your own servers.
ServiceNow ITSM is sold in quote-only packages and runs in ServiceNow's cloud by default; its self-hosted option lacks some cloud features. OwnITSM covers incident, problem, change, request and CMDB, self-hosted by design, on a licence you own.
Side by side
| Own360 | ServiceNow | |
|---|---|---|
| Deployment | Self-hosted by design: on-premise, private cloud or air-gapped. | ServiceNow's cloud by default. A Self-Hosted (Private Stack) option exists, operated by the customer or a partner [1][2]. |
| Self-hosted feature parity | Built for your infrastructure from the start, not adapted from a cloud service. | ServiceNow says not all Self-Hosted features match cloud releases, and services such as AI Gateway are unavailable [2]. |
| Licensing | Perpetual licence (CapEx), or a managed subscription (OpEx). No per-seat pricing. | Three packages (Foundation, Advanced, Prime). No prices are published; buyers request a custom quote [1]. |
| Process coverage | Incident, problem, change, request and knowledge, plus a full CMDB, in one workspace. | Change and Problem Management are in ITSM Advanced and above, not in Foundation [1]. |
| Compliance evidence | Audit-ready for DPDP, ISO 27001 and SOC 2, with evidence collected as work happens. | Depends on package and configuration. |
| Getting started | Stack live in two weeks, with OwnETL migrating data and business logic. | Self-Hosted starts through a ServiceNow account team, and buyers should expect to purchase a workshop [2]. |
When Own360 is the better fit
You need ITSM inside your perimeter
OwnITSM is built to run on-premise or air-gapped, which suits banks, government and defence teams with sovereignty rules.
You want to know the price before the sales cycle
Licensing is agreed in one written quote after a free stack audit, with no per-agent pricing.
IT, HR and finance requests should share one model
Tickets, assets, joiners and approvals sit together, so agents can resolve requests across apps.
When ServiceNow may still suit you
You already run many ServiceNow modules across the enterprise and want one vendor. You rely on ServiceNow Store apps with no replacement planned.
Sources: [1] ServiceNow, ITSM pricing (checked November 2026); [2] ServiceNow Community, Self-Hosted offering (April 2026). Competitor details are taken from public sources and may change; check with the vendor before you decide.
Buy it once. Run it on your infrastructure.
Own360 is sold as a perpetual licence to enterprises that want their business software as an asset, not a subscription. Here is how a licence comes together.
- 01
Discovery call
Walk us through the stack you run today and the renewals coming up. We map which OwnApps replace which tools.
- 02
Free stack audit and written quote
You get a migration plan and a licence quote for the apps you need. Perpetual licence (CapEx) or managed subscription (OpEx).
- 03
Deployed on your infrastructure
On-premise, private cloud or air-gapped. The stack is live in two weeks, with OwnETL moving your data and business logic.
- Perpetual licence: you own it
- No per-seat pricing
- Self-hosted, your data stays with you
- Live in two weeks