What sets it apart
All ITIL practices unified in one workspace — not bolted together
AI-assisted triage routes incidents before a human touches them
Audit-ready for DPDP, ISO 27001, and SOC 2 out of the box
Key Capabilities
Service Desk Command Centre
Live KPI band, SLA breach counters, and recent incident stream with priority-based routing.
Unified Agent Inbox
Incidents, problems, changes, and requests sorted by priority and SLA in a single cross-practice view.
CMDB & Service Catalogue
Configuration management database, service catalogue, and knowledge base integrated into every workflow.
AI Copilot
Triage and remediation assistance with audit readiness for DPDP, ISO 27001, and SOC 2 compliance.
Who it’s for
SLA breach counters, priority routing, and cross-practice visibility — replace the spreadsheet war room.
Unified agent inbox with incidents, problems, changes, and requests sorted by priority and SLA countdown.
CMDB with configuration tracking, change audit trails, and compliance evidence collection built in.
Perpetual Licence
OwnITSM is available as a perpetual licence. You own the software forever. Deploy on your infrastructure. No annual renewals, no per-seat pricing, no vendor lock-in.