OwnAgents · THE IT-OPERATIONS AGENT

OpsAgent. Triages incidents with runbooks in hand.

OpsAgent runs the internal service desk. It triages incidents in OwnITSM, searches the CMDB and OwnWiki runbooks for known resolutions, uses OwnVault for scoped access to affected systems, and executes the fix — or escalates with everything a human needs.

OwnITSM OwnVault OwnWiki

38Configured tasks in the registry

12Cross-app workflows it participates in

3 appsIn its permission scope — ITSM, Vault, Wiki

100%Actions authorized by OwnCentral & audited

The configured task registry

Every task it ships with, by app.

These are real entries from the OwnAgents task catalog — each one a verified, replayable operation against the app’s API, with permissions scoped by OwnCentral and every execution written to the audit log.

OwnITSM15 tasks

Create ticketCreate a ticket in OwnITSM
Create incidentCreate an incident in OwnITSM
Create change requestCreate a change request in OwnITSM
Create problemCreate a problem in OwnITSM
Create service requestProbe the service request surface in OwnITSM
Create slaCreate a sla in OwnITSM
Create assetProbe the asset surface in OwnITSM
Module 1 login dashboard testrunUI screen probe from the OwnITSM TestRun script (Module 1: Login & Dashboard/What to Demo)
Module 1 login dashboard testrunUI screen probe from the OwnITSM TestRun script (Module 1: Login & Dashboard/Talking Points)
Module 3 problem management testrunUI screen probe from the OwnITSM TestRun script (Module 3: Problem Management)
Module 3 problem management testrunUI screen probe from the OwnITSM TestRun script (Module 3: Problem Management/Key Data Points)
Module 7 knowledge base testrunUI screen probe from the OwnITSM TestRun script (Module 7: Knowledge Base/Talking Points)
Module 8 atlas ai testrunUI screen probe from the OwnITSM TestRun script (Module 8: ATLAS AI/What to Demo)
Module 9 agent inbox testrunUI screen probe from the OwnITSM TestRun script (Module 9: Agent Inbox/Talking Points)
Module 11 workflows testrunUI screen probe from the OwnITSM TestRun script (Module 11: Workflows/What to Demo)

OwnVault10 tasks

Create secretCreate a secret in OwnVault
Create vaultCreate a vault in OwnVault
Create policyCreate a policy in OwnVault
Create access grantCreate an access grant in OwnVault
Create audit eventProbe the audit event surface in OwnVault
Create keyCreate a key in OwnVault
Demo flow testrunUI screen probe from the OwnVault TestRun script (Demo Flow/Module 1: Registration & Onboarding)
Demo flow testrunUI screen probe from the OwnVault TestRun script (Demo Flow/Module 2: Authentication)
Demo flow testrunUI screen probe from the OwnVault TestRun script (Demo Flow/Module 5: Vault Items - All 10 Types/5.1 Logins)
Demo flow testrunUI screen probe from the OwnVault TestRun script (Demo Flow/Module 14: Security Settings/Two-Factor Authentication)

OwnWiki13 tasks

Create spaceCreate a space in OwnWiki
Create pageCreate a page in OwnWiki
Create revisionProbe the revision surface in OwnWiki
Create attachmentCreate an attachment in OwnWiki
Create commentCreate a comment in OwnWiki
Create templateCreate a template in OwnWiki
Create tagCreate a tag in OwnWiki
Create workspaceCreate a workspace in OwnWiki
Create documentCreate a document in OwnWiki
Module 1 authentication testrunUI screen probe from the OwnWiki TestRun script (Module 1: Authentication/Login)
Module 1 authentication testrunUI screen probe from the OwnWiki TestRun script (Module 1: Authentication/Logout)
Module 2 home dashboard testrunUI screen probe from the OwnWiki TestRun script (Module 2: Home / Dashboard)
Module 4 page hierarchy navigation testrunUI screen probe from the OwnWiki TestRun script (Module 4: Page Hierarchy & Navigation/View Nested Pages)

Cross-app workflows

Where it works across the stack.

Because every app shares one control plane and one event bus, OpsAgent composes multi-app workflows no siloed tool could attempt:

OwnITSM → OwnDeskOwnITSM incident → OwnDesk public ticket mirroring it (id in subject)
OwnHRMS → OwnWiki → OwnTasksOwnHRMS new hire → OwnWiki onboarding page → OwnTasks onboarding task (3-app chain)
OwnComply → OwnVaultOwnComply policy created → OwnVault secret stored for evidence tag
OwnFlow → OwnITSMOwnFlow workflow triggered → OwnITSM incident raised by it
OwnDesk → OwnWikiOwnDesk incident ticket → OwnWiki postmortem page titled with the ticket id
OwnSocial → OwnWiki → OwnChatOwnSocial campaign → OwnWiki campaign brief → OwnChat launch announcement (3-app chain)
OwnHRMS → OwnTasks → OwnWiki → OwnChatHire onboarding: OwnHRMS employee -> OwnTasks checklist task -> OwnWiki onboarding page -> OwnChat announcement
OwnITSM → OwnDeskITIL chain: OwnITSM incident -> problem -> change request -> OwnDesk customer ticket, each carrying the upstream id
OwnVault → OwnComplyOwnVault key created for rotation -> OwnComply audit-trail entry recording the rotation evidence
OwnITSM → OwnWikiOwnITSM incident -> OwnWiki runbook page titled with the incident id
OwnMeet → OwnWikiOwnMeet meeting -> OwnWiki minutes page titled with the meeting id
OwnVault → OwnFlowOwnVault key -> OwnFlow rotation workflow named after the key id

And more

What it takes on beyond the registry.

The registry is the floor, not the ceiling. Working through OwnIQ with the full context of the connected stack, OpsAgent also handles:

▸Auto-categorise and prioritise incoming incidents
▸Match incidents to known runbooks and past resolutions
▸Execute scoped remediations with time-boxed credentials
▸Mirror customer-impacting incidents into OwnDesk
▸Update the knowledge base with new resolution patterns
▸Watch change calendars and flag risky collision windows

Governed by design

Scoped permissions

OpsAgent runs under the same RBAC model as human users — field-level permissions and scope boundaries enforced by OwnCentral at runtime.

Reasoning via OwnIQ

Every model call routes through the sovereign gateway: metered, redacted, and attributable. Prompts never leave your perimeter.

Audited & reversible

Every action lands in the tamper-evident log with full attribution. Hard business rules cannot be overridden by the model.

See OpsAgent on your data.

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